WesSpur had the first free shipping offer in the tree gear supply business, and we have years of experience delivering the gear you need to you at the best rates and speedily. Here you will find answers to our most common questions regarding shipping tree climbing gear. If you don't find an answer here, please contact us and we will find a way to get you what you need, where you need it!
|Toll Free:||(800) 268-2141|
WesSpur offers free ground shipping for orders that meet the following criteria:
The free shipping offer covers UPS Ground. UPS Ground runs Monday-Friday. Stump Grinder teeth and Chipper Blades eligible for the free shipping offer are shipped via USPS Priority Mail, in Medium Flat Rate Boxes. UPS Ground requires a physical address for delivery (no P.O. boxes).
Orders of in-stock items placed before 3:00 PM Pacific Monday-Friday will be shipped the same day. Back orders, incorrect shipping or credit card billing information, or custom orders may delay shipping.
WesSpur is closed on weekends and major U.S. holidays (Christmas, New Years Day, Memorial Day, Thanksgiving, Labor Day, and 4th of July). All orders placed on the weekend or major holidays are shipped on the following working day.
Back-ordered items may delay the shipping of your order up to 48 hours. If the delay is expected to be longer, we will normally ship all in-stock items and send the back-ordered item when it arrives, at no extra shipping fee (within the continental U.S.). We will contact you if there is an item on your order which cannot be sent right away.
These maps show the number of business days in transit for UPS. Priority Mail is 2 to 3 business days within the continental U.S. Please note that only Next Day Air Saturday Delivery will deliver on Saturdays, and that the day the package shipped is not included in these times. Sundays and major Holidays are also not counted in the shipping time.
Saturday Delivery is available for Next Day Air packages in some areas, and must be chosen during checkout if an order placed Friday is to arrive Saturday, otherwise Next Day Air packages shipped via Next Day Air on Friday will arrive on Monday.
Please note that shipping times guaranteed by UPS are not guaranteed in the face of delays caused by forces outside of their control, such as inclement weather or disasters.
When you complete your order, you will see your order confirmation number. You will also receive an email when your order ships that will display the tracking number. Finally, you can login to your WesSpur account if you opted to have your information saved when you placed your order, and view the progress of all your orders. Tracking numbers are generated when your package labels are printed, but are not active until after your package has been picked up and scanned it into their system.
Shipments to Alaska and Hawaii are not eligible for Free ground shipping, though you may request a discount on shipping charges on orders over $100. The best way to ship to these states is usually USPS Priority Mail. It is relatively inexpensive, tends to be both reliable and relatively quick (5-7 days), and is the most popular option for our tree climbing customers in Alaska and Hawaii. UPS and FedEx also deliver to these states, but are more expensive options. Air services such as 2 Day Air and Next Day Air are not guaranteed to arrive within the stated term. They are usually close, but not always on time and can be fairly expensive.
It is sometimes difficult for our website to calculate these costs accurately and they are occasionally wrong. In these cases, we have to manually override the freight charges and will notify you of any changes.
Yes, WesSpur ships around the globe to tree climbers in many different countries. Shipping rates vary widely from one country to the next, and are not always correctly computed during checkout. Shipping by USPS Priority Mail International is often the least expensive method, and is both reliable and relatively quick (4-10 days, not including time spent clearing customs). UPS and FedEx offer faster shipment and have the benefit of online tracking numbers, but they are usually more expensive, and may require customs brokerage fees. These fees are charged by the carrier and we do not have a way of advising you of the cost before UPS or FedEx deliver the package.
See these International Shipping Rate Estimates here.
Your local government may charge duties, import fees, or tariffs on your package when it arrives. Check with your postal officers for information on the taxes and duties you will be responsible for. WesSpur does not have a way of advising you of these duties before your package ships, and the receiver of the package is solely responsible for them.