Free Shipping offer & Shipping Help

Free Shipping Offer

Free shipping via UPS ground is available on all orders over $100 in the continental U.S., with certain exceptions.

Exceptions which do not qualify for free shipping are:

• Oversized or overweight items
• Foreign orders
• Alaska & Hawaii orders*

If your order contains oversized items, we will contact you with accurate shipping charges before completing your order. Residents of Alaska & Hawaii receive the best shipping rates via USPS Priority Mail. *AK & HI orders may receive a discount equal to the cost of sending a similar package within the continental US if the order is over $100.

When will my order ship?

Orders of in-stock items placed before 3:00 PM Pacific will be shipped the same day. Back orders, incorrect credit card billing information, or custom orders may delay shipping. We ship Monday - Friday only, and are closed on major holidays (Christmas, New Years Day, Memorial Day, Thanksgiving, Labor Day and 4th of July). All orders placed on the weekend or major holidays are shipped on the following working day.

Back-ordered items may delay the shipping of your order up to 48 hours. If the delay is expected to be longer, we will normally ship all in-stock items and send the back-ordered item when it arrives, at no extra shipping fee (in the U.S.) We will contact you if there is an item on your order which cannot be sent right away.

How long will my order take to arrive?

The map below shows the estimated time-in-transit for orders shipped UPS ground from WesSpur. Shipping times do not include the day of shipping. Packages shipped 3 Day Select, 2 Day Air, or Next Day Air are guaranteed to arrive on time by UPS. Note that UPS does not normally deliver on Saturday, Sunday, or Major Holidays, or include those days in the time-in-transit figure. Saturday delivery is available for Next Day Air packages in some areas, and must be chosen during checkout if an order placed Friday is to arrive Saturday, otherwise Next Day Air packages shipped on Friday will arrive on Monday.

Please note that the times guaranteed by UPS are not guaranteed in the face of delays caused by forces outside of their control, such as inclement weather or disasters.

How can I track my order?

When you complete your order you will see your order confirmation number. You will also receive an email when your order ships that will display the tracking number. Finally, you can login to your WesSpur account if you opted to have your information saved when you placed your order, and view the progress of all your orders. Tracking numbers are generated when your package label is printed but are not active until after UPS has picked up your package and scanned it into their system.

What's the best way to ship to Alaska or Hawaii?

Shipments to Alaska and Hawaii are not eligible for the Free UPS ground shipping, though you may request a discount on shipping charges on orders over $100. The best way to ship to these states is usually USPS Priority Mail. It is relatively inexpensive, tends to be both reliable and relatively quick, (5-7 days) and is the most popular option for our tree climbing customers in Alaska and Hawaii. UPS also delivers to these states but is more expensive. Air services such as 2 Day Air and Next Day Air are not guaranteed to arrive within the stated term. They are usually close, but not always on time and can be fairly expensive.

It is very difficult for our website to calculate these costs and they are occasionally wrong. In these cases we have to manually override the freight charges and notify you of any changes.

Can I get my order shipped internationally?

Yes, WesSpur ships around the globe to tree climbers in many different countries. Shipping rates vary widely from one country to the next, and are not always correctly computed during checkout. Shipping by USPS Priority Mail International is often the least expensive method, and is both reliable and relatively quick (4-10 days, not including time spent clearing customs). UPS offers faster shipment and has the benefit of online tracking numbers, but is usually more expensive, and may require customs brokerage fees. These fees are charged by UPS and we do not have a way of advising you of them before UPS delivers the package.

See these International Shipping Rate Estimates here.

Your local government may charge duties, import fees, or tariffs on your package when it arrives. Check with your postal officers for information on the taxes and duties you will be responsible for. WesSpur does not have a way of advising you of these duties before your package ships, and the receiver of the package is solely responsible for them.