WesSpur Website Help

Click the topics below for answers to our most frequently asked questions.

Free Shipping Offer

Free shipping via UPS ground is available on all orders over $100 in the continental U.S. with certain exceptions.

Exceptions which do not qualify for free freight are:

• Oversized or overweight items
• Foreign orders
• Alaska &: Hawaii orders

If your order contains oversized items, we will contact you with accurate shipping charges before completing your order. Residents of Alaska & Hawaii receive the best shipping rates via USPS Priority Mail.

When will my order ship?

Orders of in-stock items placed before 3:00 PM Pacific will be shipped the same day. Back orders, incorrect credit card billing information, or custom orders may delay shipping. We ship Monday - Friday only, and are closed on major holidays (Christmas, New Years Day, Memorial Day, Thanksgiving, Labor Day and 4th of July). All orders placed on the weekend or major holidays are shipped on the following working day.

Back-ordered items may delay the shipping of your order up to 48 hours. If the delay is expected to be longer, we will normally ship all in-stock items and send the back-ordered item when it arrives, at no extra shipping fee (in the U.S.) We will contact you if there is an item on your order which cannot be sent right away.

How long will my order take to arrive?

The map below shows the time-in-transit for orders shipped UPS ground from WesSpur. Shipping times do not include the day of shipping. Packages shipped 3 Day Select, 2 Day Air, or Next Day Air are guaranteed to arrive on time by UPS. Note that UPS does not normally deliver on Saturday, Sunday, or Major Holidays, or include those days in the time-in-transit figure. Saturday delivery is available for Next Day Air packages in some areas, and must be chosen during checkout if an order placed Friday is to arrive Saturday, otherwise Next Day Air packages shipped on Friday will arrive on Monday.

Please note that the times guaranteed by UPS are not guaranteed in the face of delays caused by forces outside of their control, such as inclement weather or disasters.

How can I track my order?

When you complete your order you will see a confirmation with a tracking link displayed. You will also receive an email when your order ships that will display the tracking number. Finally, you can login to your WesSpur account if you opted to have your information saved when you placed your order, and view the progress of all your orders. Tracking numbers are generated when your package label is printed but are not active until after UPS has picked up your package and scanned it into the system.

What's the best way to ship to Alaska or Hawaii?

Shipments to Alaska and Hawaii are not eligible for the Free UPS ground shipping. The best way to ship to these states is usually USPS Priority Mail. It is relatively inexpensive, and tends to be both reliable and relatively quick, (5-7 days) and is the most popular option for our tree climbing customers in Alaska and Hawaii. UPS also delivers to these states but is more expensive. Air services such as 2 Day Air and Next Day Air are not guaranteed to arrive within the stated term. They are usually close, but not always on time and can be fairly expensive.

It is very difficult for our website to calculate these costs and they are occasionally wrong. In these cases we have to manually override the freight charges and notify you of any changes.

Can I get my order shipped internationally?

Yes, WesSpur ships around the globe to tree climbers in many different countries. Shipping rates vary widely from one country to the next, and are not always correctly computed during checkout. Shipping by USPS Priority Mail International is often the least expensive method, and is both reliable and relatively quick (4-10 days, not including time spent clearing customs). UPS offers faster shipment and has the benefit of online tracking numbers, but is usually more expensive, and may require customs brokerage fees. These fees are charged by UPS and we do not have a way of advising you of them before UPS delivers the package.

See these International Shipping Rate Estimates here.

Your local government may charge duties, import fees, or tariffs on your package when it arrives. Check with your postal officers for information on the taxes and duties you will be responsible for. WesSpur does not have a way of advising you of these duties before your package ships, and the receiver of the package is solely responsible for them.

Using the Shopping Cart

When you click the button to add an item to your cart, the item will be added to your cart and the current page will refresh. You will not automatically be shown the shopping cart. Instead, in the upper, right hand corner of the page you should see a box outlined in green, which will keep track of the items in your cart and your current total.

To view or edit the items in your cart, click on the “View Cart” in this box, or on the “View Cart” button in the gray menu at the top of the screen, beneath the logo bar.

To remove more than one item at a time from your cart, change the quantity of the items you wish to remove to 0, then click “Update Total”.

If, for some reason the cart is not showing your current total, please hit the “refresh” or press “F5” on your keyboard.

You must also allow the site to use Javascript and Active controls, in order for the shopping cart to work. When you first visit WesSpur.com, you may notice a yellow bar popping up in the top of the screen. Please click on this and choose “Allow” to permit the shopping cart to function.

Occasionally customers are unable to add multiple items to their shopping cart. The reason for this may be that your web browser settings are set to reject cookies. Cookies are the bits of information that allow the shopping cart to keep track of the items that are already in the shopping cart. To fix this problem there are two solutions - The first would be to change your browser settings to accept cookies. The other solution would be to call in your order via telephone (800) 268-2141.

If you would like to change your browser settings to accept cookies you can do so by clicking on the Tools menu and selecting Internet Options. Select the Privacy tab and set your internet security settings to default or medium settings. This should allow you to use our shopping cart while maintaining a high level of security.

Customer Login

The new WesSpur shopping cart offers you the opportunity to register as a customer and save your information for later use. This is secure, saves time, and is entirely optional. If you do not want the web store to save your information for your next visit, when you check out click on “New Customer” and fill out the fields under “New Customer Order Information” only.

If you would like to save your information for later use, then create a password and password hint for use on your return visit. (Passwords should be at least 8 characters, a mix of numbers and letters, include some capitals, and be hard for someone else to guess.) Passwords should be memorized or store in a secure place.

If you choose to register and save your information, you will be able to login to your account and do many things, such as

• Track orders
• Re-order items
• Print invoices
• Request return authorizations
• ...and more!

You may access your account by logging in during checkout, or by clicking the “My Account” tab in the bar at the top of the screen in the shopping cart.

If you are using a public computer, please be sure to sign out of your account using the link at the very top of the screen in your account or the shopping cart.

Help! I can't see prices on the website!

Our prices are kept up to date and displayed by a simple language used around the internet called Javascript. Because some sites may have malicious Javascript on them, some browsers will block the use of Javascript by default. You may browse WesSpur with Javascript off, but to use the cart and display Prices, Javascript must be enabled. The Javascript used on this site does not harm your computer.

You must also allow the site to use Javascript and Active controls, in order for the shopping cart to work. When you first visit WesSpur.com, you may notice a yellow bar popping up in the top of the screen. Please click on this and choose “Allow” to permit the shopping cart to function. If you are using another script blocker, such as NoScript for Firefox, you will need to allow scripts to run for WesSpur.com and NetSuite (our shopping cart) in order to see prices and use the cart.

WesSpur accepts the following forms of payment online:

• Visa
• Master Card
• American Express
• Discover
• Debit Card(with Visa or MC Logo)
• Paypal
• Check or Money Order

For telephone, mail, or walk-in customers, we also accept:

• Pre paid Check
• Personal or business check
• Money Order/Cashiers Check
• Cash or check for Walk in Customers

For international customers we also accept wire transfers.

We are not able to accept checks by phone, or ship packages COD

Paying by Check

Orders can be placed by check online. Select "Pay by check/Purchase Order" as your payment option. Your order will be placed and held until your check is received. Send check along with your order # or a printout of your cart to:

WesSpur Tree Equipment
2121 Iron Street
Bellingham, WA 98225

Sales Tax:

Washington sales tax is charged on all orders shipping within Washington State. Sales tax is not charged to customers in any other states. If you are tax exempt and reside in Washington State you will need to provide a resale or tax exemption certificate by telephone, and we will remove the sales tax from your orders.

Is my credit card information secure?

Transactions at WesSpur.com are processed by the world-renowned shopping cart software NetSuite. NetSuite encrypts all data used during the transaction to ensure the protection and privacy of your information. The information you provide during checkout is used by WesSpur to complete your order. All shopping transactions are encrypted and secure.

What happens with my private information?

WesSpur is committed to maintaining the privacy of all information used on WesSpur.com

We do not sell, trade, or otherwise distribute your name, address, phone number, or any other information you give us.

WesSpur values your privacy and the trust you place in us. That's why we will never share your information with other parties, except as necessary to complete your order. (Shipping companies, for example, or a vendor company if we needed to have an item shipped to you directly from the factory.) We do mail catalogs to our customers, unless they wish to opt out. We may send special offers from time to time, but these are on an opt-in basis.

WesSpur's complete privacy policy is readily available online.

Return Policy

WesSpur is happy to offer returns or exchanges on any equipment that is still in new condition. Our return policy is fairly simple and is meant to make your life easy. All regular stock items in new/unused condition may be returned for a full refund less shipping within 30 days of purchase. We do not charge restocking fees.

WesSpur can not accept the return of any used equipment or special-order items.

I've ordered the wrong style/size. Can I exchange it?

Exchanges can be done on any equipment ordered within 90 days of purchase as long as the items are new and unused. Please call (800) 268-2141 and ask to make an exchange. We can accept the returned item, and ship an item of equal value to you when your return has arrived. If you are in a hurry, what we can do is ship the new item to you when you place your call, and bill you for it at the time of shipment, then credit you for the return when it arrives. Please have a copy of the invoice/receipt that came with your order, or your email confirmation on hand when you call.

Customers are responsible for arranging return shipment on exchanges.

I've used my equipment. Can I still return it?

Sorry, no.

What if I receive defective equipment?

WesSpur stocks the highest quality tree gear and ships packages carefully to ensure everything arrives in top condition. Sometimes however, an item may be damaged in transit or fall below manufacturer standards. Please inspect your order when it arrives. If you have received any damaged or defective equipment, call (800) 268-2141 and we will arrange return of the defective item and ship you a replacement item.

If an item appears to be defective after it has been used, it can usually be replaced or repaired under the manufacturer warranty. In the case of items used in the field, we will sometimes have to arrange the replacement or repair with the manufacturer. In these cases, we will help you arrange the replacement. Please note that no manufacturer warranty will cover items that are damaged due to misuse or ill-treatment. We cannot replace items that are broken or damaged by being dropped, having trees fall on them, being run over, or are used in situations for which they are not intended. Items such as ropes, carabiners, and pulleys have load ratings which should not be exceeded. Such items will not be replaced if they fail when used in situations exceeding their capacities.

How do I request a return authorization?

Return authorizations are available by logging into your WesSpur account if you created one when you ordered, and clicking on “request return authorization”, or by calling (800) 268-2141 and requesting a return. Please have a copy of the invoice/receipt that came with your order, or your email confirmation on hand.

Customers are responsible for arranging return shipment on returned items.

Special Orders

WesSpur is happy to special-order anything carried by one of our vendors for you. When you call to place the order, we will take down what you want and confirm the total price and availability with that manufacturer, and update you with the total and expected arrival time before completing the order.

Special order items are non-exchangeable and non-returnable.

Net 30 Accounts

WesSpur offers accounts with net 30 payment terms. This means that the entire balance is due 30 days from the invoice date. We do not have revolving accounts (minimum payments). Accounts will be maintained for customer who keep their account current at all times. If you are interested in setting up an account and intend on spending at least $2000 per year with WesSpur, please contact us to request a credit application.

Does WesSpur offer discounts for purchasing in large volume?

If you buy more than $3000 worth of arborist equipment a year you may be eligible for special pricing or incentives. To find out more please click here visit our volume purchasing page.

Does WesSpur offer accounts for municipalities or government agencies?

If you are a municipality or government agency and would like to either get set up on account it is very easy. We have a very simple form that you can fill out online. Your account can be up and running in minutes, with Net 30 account terms. (30 days to pay the balance of the bill.) We are also happy to supply quotes/bids for your organization. Please visit our municipal purchases page here.

How do I become a reseller of WesSpur equipment?

If you are interested in purchasing equipment for resale and would like more information on how to get set up with a wholesale account please visit our wholesale account page here.

Location

WesSpur's warehouse in Bellingham, WA also functions as a retail store. You are welcome to visit us to see the gear in person, try stuff on, and ask for advice on purchasing your tree climbing equipment. We are open Monday through Friday, from 7 AM to 5 PM.

How do I get to the Bellingham store?

Enter your ZIP code below for driving directions to our 2121 Iron Street warehouse. WesSpur is located at 2121 Iron Street, in Bellingham, WA. We are in the old Fastener's Inc building across the street from the James St. Les Schwab.

Your ZIP code

Hours of Operation

We are open Monday through Friday, from 7 AM to 5 PM. We are closed on weekends and certain holidays (Christmas, New Years Day, Memorial Day, Thanksgiving, Labor Day and 4th of July). Our website runs all day and all night every day of the year.

Contact Us

If you would like to contact WesSpur online use this link. We are available during business hours by telephone at (800) 268-2141.