WesSpur Free Shipping Offer
WesSpur is the home of the original tree gear free shipping offer! We offer free shipping for orders that meet the following:
- $99 or more before tax
- Ship-to address within the contiguous USA
- Standard-size / weight items
Orders with WesSpur Free Shipping as the shipping method will be sent either by UPS Ground or USPS Priority Mail. We will choose the best method to get your order to you. Use the comments box at checkout or tell your sales rep if one method is not available to your address.
- UPS Ground: 1-5 business days within the continental USA, does not deliver on Saturday or Sunday, and requires a physical address (no P.O. boxes). See map on following page for estimated delivery times in the USA.
- USPS Priority Mail: Typically 1-3 days for delivery. Stump Grinder teeth and Chipper Blades eligible for the free shipping offer are shipped via USPS Priority Mail, in Medium Flat Rate Boxes.
**Oversized items, such as pole saws, will be charged a separate fee of $15 for shipping within the contiguous U.S. Other items on the order will receive free shipping if they qualify.
**Overweight items, such as reels of cable, will be charged a separate shipping fee. Reels of cable typically cost $40-50 to ship within the contiguous U.S.
**Rope Reels are charged a flat shipping fee in the contiguous USA. Spools of rope up to 9/16” ship for $25 in areas covered by our free shipping offer. Spools of rope 5/8” and larger ship for $50 in these areas. Regular shipping rates apply in other areas.
***Some items such as the GRCS, Log Dollys, and other large items have their own shipping requirements. These items will be marked as excluded from free shipping. We are happy to provide a shipping estimate to your location.
International Sales & Shipping
WesSpur ships globally, though some items may not be available to all countries. International shipping rates may be calculated at WesSpur.com or by contacting customer service.
Your government may charge duties, import fees, or tariffs on your package when it arrives. Check with your local government for information on taxes and duties.
International orders placed on our website must choose a valid international shipping option or they will be delayed while we contact you for your correct shipping information.
Canadian Customers
Shipping to Canada is usually best by International Priority Mail, as it has minimal brokerage fees. Many of our Canadian customers choose to visit our warehouse in person. We are located approximately 60 miles south of Vancouver, BC in Bellingham, WA. Directions are available on our website or by contacting customer service.
Returns & Exchanges
WesSpur guarantees your 100% satisfaction with our products and service. All regular stock items in new/unused condition may be returned for a full refund, less shipping, within 30 days of purchase.
If you are not happy with the merchandise you have received, call for a return authorization number and we will give you a 100% refund on any unused equipment once returned.
For safety reasons, WesSpur cannot accept the return of any equipment that has been used (not even once!).
Special order, custom splicing, non-stock, and clearance items may not be returned.
Exchanges can be made within 90 days of the purchase date, so long as the items are new and unused.
Customers are responsible for shipping on returns/exchanges. Contact customer service for a return authorization number or fill one out online, and include with your return.
Warranty and Replacement
WesSpur stocks the highest-quality tree gear and ships packages carefully to ensure everything arrives in top condition. Sometimes an item may be damaged in transit or fall below manufacturer standards.
Please inspect your order when it arrives. If you have received any damaged or defective equipment contact us right away and we will arrange return of the defective item and ship you a replacement or issue a refund.
If an item appears to be defective after it has been used, it can usually be replaced or repaired under the manufacturer warranty.
In the case of items used in the field, we will sometimes have to arrange the replacement or repair with the manufacturer. In these cases, we will help you arrange the replacement.
Please note that manufacturer warranty will not cover items that are damaged due to misuse. We cannot replace items that are broken or damaged by being dropped, having trees fall on them, being run over, or are used in situations for which they are not intended.
Items such as ropes, carabiners, and pulleys have load ratings which should not be exceeded. Such items will not be replaced if they fail when used in situations exceeding their capacities.
When will my order ship?
Orders of in-stock items placed before 1:00 PM Pacific Monday-Friday will be shipped the same day. Back orders, incorrect shipping or credit card billing information, or custom orders may delay shipping.
WesSpur is closed on weekends and major U.S. holidays (Christmas, New Years Day, Memorial Day, Thanksgiving, Labor Day, and 4th of July). All orders placed on the weekend or major holidays are shipped on the following working day.
Back-ordered items may delay the shipping of your order up to 48 hours. If the delay is expected to be longer, we will normally ship all in-stock items and send the back-ordered item when it arrives, at no extra shipping fee (within the contiguous U.S.). We will contact you if there is an item on your order which cannot be sent right away.
How long will my order take to arrive?
These maps show the number of business days (M-F) in transit for UPS. Priority Mail is 2 to 3 business days within the contiguous U.S. Please note that only Next Day Air Saturday Delivery will deliver on Saturdays, and that the day the package shipped is not included in these times. Saturdays, Sundays and major Holidays are also not counted in the shipping time.
Saturday Delivery is available for Next Day Air packages in some areas, and must be chosen during checkout if an order placed Friday is to arrive Saturday, otherwise Next Day Air packages shipped via Next Day Air on Friday will arrive on Monday.
UPS Ground Days in Transit
Please note that shipping times guaranteed by UPS are not guaranteed in the face of delays caused by forces outside of their control, such as inclement weather or disasters.